• Thrapston Taxis
  • Thrapston Taxis
  • Thrapston Taxis
  • Thrapston Taxis
  • Thrapston Taxis
  • Thrapston Taxis

Terms and conditions

Terms and conditions

Terms and Conditions

These terms and conditions constitute the entire agreement concerning the provision of an Airport Transfer, Local or Long Distance Service (”Service“) between you and Thrapston Cars . Completion of the booking form and use of the service indicates your unconditional acceptance of the terms and conditions set out in this agreement.

Any changes sought by the customer to the terms or conditions shall have no effect unless agreed in writing by the Company.

Thrapston Cars is a Licensed Private Hire Company and works with its clients to provide the end user a safe and reliable transport method. If you require a receipt for your journey, which has been paid by cash, you can obtain one from the driver, or request at the time of booking.


01832 735 928






Thrapston Cars will email you a quotation for your airport transfer, long distance or local journeys based on the information provided by you. Thrapston Cars reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type of vehicle required.

Airport Transfers:

You must allow sufficient time when booking your Taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Thrapston Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

You must order a suitable car size for the number of passengers and luggage. Thrapston Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.

If you need to transport a wheelchair please specify this at the time of booking.

Thrapston Cars will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by the Airport Websites.

Once you have accepted your quotation, please check your booking confirmation carefully and inform Thrapston Cars promptly for any errors. Thrapston Cars shall not be responsible for any delays caused or costs arising from your failure to provide Thrapston Cars with correct information.

All car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated / agreed in advance.

Payments can be made by credit, debit cards, and cash. Cheques are accepted as an alternative with a valid Guarantee card. Surcharges will apply.

A full receipt can be emailed direct to you or hand written business card receipts supplied by your driver. Please note that an emailed receipt can take up to 48 hours.

Account Work:

In respect of account work, Thrapston Cars works with their clients to ensure that the services are delivered as per the requirements of the customer.

The customer agrees to pay the company for all journeys provided by the company on account. We shall invoice after the journeys has taken place. Invoiced amounts shall be due and payable on receipt of Invoice.

The Service 'Vehicle Conduct'

You shall be responsible for the behaviour of all passengers in the car during the whole journey. A charge of £100.00 will be levied to cover the cleaning costs in the event that the vehicle is soiled by any passenger.

Eating and drinking in the cars is not permitted. Exceptional circumstances for babies and medical reasons will be permitted with prior permission. All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child's parent / guardian. These can be held by the driver in the event of a return journey booking. Thrapston Cars will not carry more passengers than its insurance or licensing allows.

Smoking is never permitted in any of our vehicles.

Cancellations and Bookings

If you need to cancel your booking please contact Thrapston Cars as soon as possible by email bookings@thrapstontaxi.co.uk . All cancellations made before the booking time will incur a penalty charge.

Your Liability – Penalty charges

Cancellations made by email 7 Days before journey commences 20% of total cost of booking with the exception of bookings made at a premium rate(See Seperate Premium Rate Penalty Charges).

Cancellations made by email between 72 hours and 8 hours before journey commences 50% of total cost of booking with the exception of bookings made at a premium rate( See Premium Rate Penalty Charges).

Cancellations made by email 8 hours before journey commences 75% of total cost of booking.

Invoices will be sent for cancellations of a booking that have not been pre-paid, These invoices must be paid within 30 days and any unpaid invoices will incur a minimum 10% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date or on the above rate whichever is the greater.

Thrapston Cars recommends that all cancellations or amendments are made by email at the following email address bookings@thrapstontaxi.co.uk .

Refunds to credit / debit cards can only be refunded to the original card used within 7 Days of the original booking date. Refunds made by cheque can only be made out to the customers' name that made the original booking. This will be posted to the customer with in 5 days of the original booking date.

Premium Rate - Penalty Charges

Where any booking made between 6pm Christmas Eve and Midnight Boxing Day OR 6pm News Years Eve and Midnight New Years Day any Cancellations made by whatever means within 14 Days before journey commences 50% of total cost of booking.

All other terms excepting Premium Rate - Penalty Charges will apply.


Thrapston Cars shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Thrapston Cars be liable for any loss of profits, business or for any indirect or consequential loss whatever. Thrapston Cars aims at running a reliable service for you, however sometimes cars cannot arrive at time of booking due to reasons beyond our control.

Thrapston Cars is entitled to cancel all services and provide up to 100% of the refunds (with in 7 Days of the original booking date), in the event of circumstances beyond their control.

You shall indemnify Thrapston Cars against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.


Thrapston Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or your passengers, requesting that all passengers vacate the vehicle as soon as it's safe to do so.

No refunds will be given for journeys terminated part way through the hire, full fare will be due to the driver and/or invoice issued if the journey is not pre-paid.

Company rights and powers

Thrapston Cars may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

Thrapston Cars reserves the right to change the rules or instructions concerning the use of any part of the service from time to time.

Thrapston Cars reserves the right to change the service, suspend it temporarily, in the interest of quality of service, communication failure or part interest of other customers.

Customer Service

For any issues arising; please contact Colin Smith who will attempt to resolve the issue immediately.


In the unlikely event of an event of a dispute arising, notice must be given within 21 days of the invoice date. In the event of no such notification being received by the company the customer shall accept the amount as being properly due and shall not be entitled to dispute this sum.


Thrapston Cars shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. The terms of this agreement shall prevail if a discrepancy arises between a quotation and this agreement.

This agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals oral or written.

The companies’ website may contain hyperlinks to third parties; The company does not control, is responsible for and does not endorse any of the contents of such websites.

Use Restrictions

Reproduction, distribution, or republication of any information, materials, documents and services by any means, without the prior express written consent of Thrapston Cars , is strictly prohibited. Nothing in this Thrapston Cars website shall be construed as conferring any license of Thrapston Cars 's intellectual property rights without express written consent from Thrapston Cars . All rights not expressly granted herein are reserved.

Warranties and Disclaimers

The information, documentation, products and services contained on the Thrapston Cars website are provided “as is,” without any warranty of any kind. Thrapston Cars and its suppliers disclaim all warranties relating to the information, documentation, products and services contained on the Thrapston Cars website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a particular purpose.

The Thrapston Cars website could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold Thrapston Cars harmless from and not sue Thrapston Cars for any claims based upon using this website.

In no event shall Thrapston Cars be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to or use of, this website.

Governing Law and Jurisdiction

These conditions shall be governed by and construed in accordance with the laws of United Kingdom. Thrapston Cars controls the Thrapston Cars website from within the country of England . It can, however, be accessed from other places around the world. Although these places may have different laws from those of United Kingdom, by accessing the Thrapston Cars website you agree that the laws of United Kingdom, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of the site. You and Thrapston Cars also agree to submit to the non-exclusive jurisdiction of the courts of United Kingdom, with respect to such matters. Users of the Thrapston Cars website accessing it from places outside of United Kingdom acknowledge that they do so voluntarily and are responsible for complying with local laws.


Pick your Car

Please ensure that you are booking at least 24 hours before you plan to travel.

Saloon Car

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Estate Car

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Executive Car

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Some Popular Pickup and Dropoff Locations:

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